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See exactly what you get with each plan
| Feature | Free $0 | Basic $23 | Growth $79 | Pro $299 | Enterprise $699 |
|---|---|---|---|---|---|
| Conversations & Chatbots | |||||
| Conversations/month | 50 | Unlimited | Unlimited | Unlimited | Unlimited |
| Chatbots | 1 | 1 | 1 | 3 | Unlimited |
| Doctors | 1 | 1 | 3 | 10 | Unlimited |
| Locations | 1 | 1 | 1 | 3 | Unlimited |
| Staff Accounts | 1 | 2 | 5 | 15 | Unlimited |
| Languages | 1 | 3 | 10 | 10 | 10 |
| AI Model | None | Basic | GPT-4 | Custom training | Dedicated model |
| Chatbot Features | |||||
| Natural Language Understanding | — | ✓ | ✓ | ✓ | ✓ |
| Canned Responses | — | ✓ | ✓ | ✓ | ✓ |
| AI Guardrails | — | ✓ | ✓ | ✓ | ✓ |
| Proactive Engagement | — | 1 trigger | ✓ | ✓ | ✓ |
| Treatment Education | — | 15 topics | 61 topics | 61 topics | 61 topics |
| Patient Recognition | — | — | ✓ | ✓ | ✓ |
| AI Confidence Scoring | — | — | ✓ | ✓ | ✓ |
| Sentiment Analysis | — | — | ✓ | ✓ | ✓ |
| Upsell Detection | — | — | ✓ | ✓ | ✓ |
| Before/After Gallery | — | — | ✓ | ✓ | ✓ |
| Custom AI Training | — | — | — | ✓ | ✓ |
| Voice Input | — | — | — | ✓ | ✓ (Advanced) |
| Copilot Suggestions | — | — | — | ✓ | ✓ |
| Booking & Scheduling | |||||
| Basic Booking (date+time) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Smart Booking (service→date→time) | — | ✓ | ✓ | ✓ | ✓ |
| Conflict Detection | — | ✓ | ✓ | ✓ | ✓ |
| Doctor Schedule (weekly) | — | ✓ | ✓ | ✓ | ✓ |
| Doctor Breaks/Off-days | — | — | ✓ | ✓ | ✓ |
| Schedule Blocks | — | — | ✓ | ✓ | ✓ |
| Flexible Lengths | — | — | ✓ | ✓ | ✓ |
| Waitlist | — | — | ✓ | ✓ | ✓ |
| Check-in System | — | — | ✓ | ✓ | ✓ |
| Google Calendar | — | — | ✓ | ✓ | ✓ |
| Calendly | — | — | ✓ | ✓ | ✓ |
| Reminders & No-Show | |||||
| Email Reminders | ✓ | 24h+2h | 48h+24h+2h | 48h+24h+2h | 48h+24h+2h |
| SMS Reminders | — | — | ✓ | ✓ | ✓ |
| No-Show Detection | — | — | ✓ | ✓ | ✓ |
| Recovery Email | — | — | ✓ | ✓ | ✓ |
| Deposit Requirement | — | — | — | ✓ | ✓ |
| AI No-Show Prediction | — | — | — | ✓ | ✓ |
| Patient Management | |||||
| Basic Profiles | ✓ | ✓ | ✓ | ✓ | ✓ |
| Max Patients | 20 | Unlimited | Unlimited | Unlimited | Unlimited |
| Visit History | — | Last 3 | Full | Full | Full |
| Medical History | — | — | ✓ | ✓ | ✓ |
| Insurance Info | — | — | ✓ | ✓ | ✓ |
| Patient Notes | — | — | ✓ | ✓ | ✓ |
| Lead Management | |||||
| Auto Capture | — | ✓ | ✓ | ✓ | ✓ |
| Lead Scoring | — | Hot/Cold | Advanced | Advanced | Advanced |
| Auto Follow-ups | — | — | Day 1,3,7 | Day 1,3,7 | Day 1,3,7 |
| Lead Routing | — | — | ✓ | ✓ | ✓ |
| CSV Export | — | — | ✓ | ✓ | ✓ |
| Forms & Surveys | |||||
| Pre-visit Forms | — | Standard | Standard | Standard | Standard |
| Custom Form Fields | — | — | 10 | Unlimited | Unlimited |
| Digital Signatures | — | — | ✓ | ✓ | ✓ |
| Post-visit Surveys | — | — | ✓ | ✓ | ✓ |
| Google Review Redirect | — | — | ✓ | ✓ | ✓ |
| Retention & Revenue | |||||
| Treatment Follow-ups | — | — | Basic | Configurable | Configurable |
| Recall Campaigns | — | — | ✓ | ✓ | ✓ |
| Birthday Greetings | — | — | ✓ | ✓ | ✓ |
| Loyalty Program | — | — | Basic | Advanced | Advanced |
| Referral Program | — | — | Basic | Advanced | Advanced |
| Promo Codes | — | — | 10 | Unlimited | Unlimited |
| Invoicing | — | — | ✓ | Multi-currency | Multi-currency |
| Treatment Packages | — | — | — | ✓ | ✓ |
| Upsell Engine | — | — | — | ✓ | ✓ |
| Channels & Inbox | |||||
| Web Chat | ✓ | ✓ | ✓ | ✓ | ✓ |
| — | — | ✓ | ✓ | ✓ | |
| Facebook/Instagram | — | — | — | ✓ | ✓ |
| Live Chat Handoff | — | Basic | Queue + Assign | Timeout + Tags | Timeout + Tags |
| Unified Inbox | — | — | Web+WhatsApp | All Channels | All Channels |
| Analytics & Reports | |||||
| Basic Analytics | Chat count | Basic | Full | Full + ROI | Full + ROI |
| Monthly Reports | — | — | ✓ | ✓ | ✓ |
| ROI Dashboard | — | — | — | ✓ | ✓ |
| Real-time SSE | — | — | — | ✓ | ✓ |
| Benchmarking | — | — | — | ✓ | ✓ |
| Email & Templates | |||||
| Email Templates | 0 | 3 | 10 | Unlimited | Unlimited |
| Own Sender Domain | — | — | — | ✓ | ✓ |
| Customization | |||||
| Widget Colors | None | 3 presets | Full | Full | Full |
| Widget Styles | — | Default | All (3) | All (3) | All (3) |
| Custom Avatar | — | — | ✓ | ✓ | ✓ |
| White-label | — | — | — | ✓ | ✓ |
| Custom Domain | — | — | — | ✓ | ✓ |
| Branding | ChatGenius | ChatGenius | ChatGenius | None | White-label |
| Integrations | |||||
| Twilio SMS | — | — | ✓ | ✓ | ✓ |
| Stripe | — | — | ✓ | ✓ | ✓ |
| Zapier | — | — | ✓ | ✓ | ✓ |
| REST API | — | — | ✓ | ✓ | ✓ |
| Google My Business | — | — | — | ✓ | ✓ |
| Mailchimp | — | — | — | ✓ | ✓ |
| PMS (Dentrix etc) | — | — | — | — | ✓ |
| EMR/EHR | — | — | — | — | ✓ |
| Security | |||||
| Encryption | Basic | AES-256 | AES-256 | AES-256 | AES-256 |
| 2FA | — | — | Optional | Enforced | Enforced |
| Audit Log | — | — | 90 days | 1 year | 1 year |
| SOC 2/HIPAA | — | — | — | — | ✓ |
| Pro & Enterprise Exclusive | |||||
| Missed Call Handling | — | — | — | ✓ | ✓ |
| A/B Testing | — | — | — | ✓ | ✓ |
| Dedicated Manager | — | — | — | Shared | Exclusive |
| SLA Guarantee | — | — | — | — | ✓ |
| Custom Development | — | — | — | — | 10h/quarter |
| Quarterly Reviews | — | — | — | — | ✓ |
See how much time and revenue you could gain with AI-powered patient engagement
Everything you need to know about our plans
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and any price differences are prorated automatically.
Yes! We offer a 14-day free trial with full access to Growth features. No credit card required to start. Experience everything ChatGeniusX has to offer before committing.
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. All payments are processed securely through our payment partner.
Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your account settings, and you'll continue to have access until the end of your current billing period.
Yes, we offer a 14-day money-back guarantee. If you're not satisfied within the first 14 days of your paid subscription, contact us for a full refund. See our refund policy for more details.
You'll receive a notification when you're approaching your conversation limit. Once reached, you can upgrade to a higher plan to continue without interruption. We'll never cut off your service without warning.
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