Refund Policy

Last updated: April 19, 2026

We want you to be completely satisfied with ChatGeniusX. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting one.

1. Free Trial

Our free trial requires no payment information and incurs no charges. There is nothing to refund for free trial usage.

2. 14-Day Money-Back Guarantee

All new paid subscriptions are covered by a 14-day money-back guarantee.

If you are not satisfied with the Service within the first 14 days of your initial paid subscription, you may request a full refund — no questions asked.

3. Eligibility for Refund

Refunds are available under the following conditions:

Within 14 days of your first paid subscription — full refund guaranteed
Service outage exceeding 72 consecutive hours due to our fault — prorated refund for the affected period
Duplicate charges or billing errors — full refund of the duplicate/erroneous amount
Unauthorized charges — full refund upon verification

4. Non-Refundable Circumstances

Refunds are not available in the following cases:

After the 14-day guarantee period for the current billing cycle
Failure to cancel before the next billing cycle renewal
Violation of our Terms & Conditions leading to account suspension
Dissatisfaction with AI-generated responses (AI responses may vary and are continuously improving)
Exceeding your plan's conversation or chatbot limits
Partial month usage after cancellation (your access continues until the end of the billing period)

5. Plan Upgrades & Downgrades

Upgrades: When you upgrade your plan, the price difference is prorated for the remainder of your billing cycle. Upgrades are non-refundable once applied.

Downgrades: When you downgrade, the new pricing takes effect at the start of your next billing cycle. No refund is issued for the difference in the current cycle.

6. Annual Subscriptions

Annual subscriptions are eligible for the 14-day money-back guarantee from the date of purchase. After 14 days, annual subscriptions are non-refundable. You may cancel an annual subscription, and your access will continue until the end of the prepaid period.

7. How to Request a Refund

To request a refund, please contact us with:

Your account email address
The date of the charge
The reason for the refund request

You can reach us at:

Email: billing@chatgeniusx.com

8. Processing Time

Approved refunds are processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

9. Cancellation

You may cancel your subscription at any time from your dashboard. Upon cancellation:

Your access continues until the end of the current billing period
No further charges will be applied
Your data is retained for 30 days, after which it may be permanently deleted
You may reactivate your account within the 30-day retention period

10. Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Filing a chargeback without first contacting us may result in the suspension of your account. We will work with you to resolve any billing disputes promptly.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

For any billing or refund questions, please contact:

Email: billing@chatgeniusx.com
Website: chatgeniusx.com